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Wanneer klanten met vragen zitten, zien we steeds meer een verschuiving naar digitale, online dienstverlening. Via deze weg is het eenvoudiger en sneller om iemand te helpen. De drempels voor hulp worden lager en we kunnen meer klanten tegelijk helpen.
Echter moeten we nooit vergeten dat iedere klant, op een eigen manier, wil communiceren. Voor de consultant is het vaak lastig om te herkennen met welke vorm van communiceren de klant het meest gelukkig zal zijn. Gebruik je een introverte stijl of richt je je juist meer op de taakgerichte vorm.
Deze game geeft meer inzicht in deze vraagstelling en geeft je handvaten om beter, digitaal te communiceren.
cONsult is een serious game die bedoeld is voor het trainen van gemeentepersoneel. Voor deze game is een persoonlijk account nodig die verkregen kan worden via je werkgever. De game is ontworpen met een duidelijk leerdoel en is gericht op consultant binnen de gemeente die dagelijks inwoners adviseren met hun vragen.
When customers have questions, we are increasingly seeing a shift to digital, online services. This way it is easier and quicker to help someone. The thresholds for aid are lower and we can help more customers simultaneously.
But we must never forget that every customer wants to communicate, in its own way. The consultant is often difficult to identify with any form of communication, the customer will be most happy. Use your introverted style if you focus more precisely on the task form.
This game gives more insight into these questions and give you the tools to communicate better, digitally.
Consult is a serious game meant for the training of municipal employees. This game requires a personal account which can be obtained through your employer. The game is designed with a clear learning objective and is aimed at consultants in the municipality advising everyday people with their questions.
– De gesprekken zijn vernieuwd!
– Kleine visuele wijzigingen in het spel.
– Vernieuwde login schermen.